A friend purchased a Scalar Wave Laser for me 2 years ago when I was in need of stomach healing.I had been in the hospital and was being tested for all kinds of GI dysfunction.
I received the laser and used it a few times, but then it broke. I returned it to the company and they were at first gracious enough to send me a replacement one immediately. Well, I again used their laser and again it broke, This went on four times over the next year until finally I returned the laser. I was in the process of moving from Atlanta, GA to California and they somehow sent a replacement to Atlanta instead of California.
I never received my replacement laser (the fifth return)- instead I have spent over 15 hours of my time over the past 6 months calling emailing and getting no response from their company except for a "we will send you a replacement laser" At this point, I do not want their product, just so it can break again. I am asking for my full refund. I hope they have the integrity and high standards of customer service that I do and will realize that the amount of time I have spent of shipping and return costs and my time to continue to call them is valid. So far, I am hearing nothing from the company.
My lawyer is coming to visit me next week and I will be getting her involved then.The laser cost over $3000, so this is no small investment.
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